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DO YOU HAVE A RETAIL
STORE?
After
retailing gowns from a Sydney store we found that our overheads just kept
skyrocketing, this meant that the prices of the gowns kept going
up.
It became clear that in order to make our gowns
more affordable big changes had to be made! This meant that our
overheads had to be reduced!! Now that we are exclusively an online
store we are proud to bring our customers the same high quality
gowns at the prices that you can afford. We pride ourselves on first
class customer service where help from a human is just a phone call
away.
We do not have a showroom, all of our gowns are custom
made to order and are nor mass produced sp we do not hold any stock
(apart from last minute and clearance dresses), so we do not
have the facility for customers to try gowns on.
We support you from the purchase, production and
delivery of you gown.
We are more than happy
to discuss styles with you and can also send you colour samples to
help you choose the right colour for your very special
day.
We are an Australian business based in
Sydney.
Are you a
legitimate Australian Business?
Yes our Company details are -
Ravtec Unit Trust, trading as Dress of Your Dreams
To search for
our ABN on the Australian busniess register please visit www.abr.business.gov.au
and enter our ABN number 22842809028
Dress of Your Dreams is a
registered Australian business and follows the guidelines of
the Australian Trade Practices
Act.
Why would I buy a gown online when I can
purchase one from a store?
We understand that buying
online is not for everyone, and some do prefer the whole bridal
boutique experience, however you can rest assured that our gowns are
of very high quality and some are quite unique which you may not be
able to find in other stores.
We also find that our
customers refuse to pay full retail for a dress that they can
purchase online at a fraction of the cost. We offer customers
the ability to choose from a great selection of gowns, where they
can choose their own style and colour.
As
your prices are discounted, does this mean that the quality of the
gowns will be less?
Definately not!!! As a test we recently had a range of
our gowns in a very expensive boutique in Sydney, to see if the
customers could tell the difference between a designer gown and
our custom made gowns, and the outcome was that they could
not!
These gowns were selling at full retail in this
boutique.
So you can rest assured that these
gowns are of high quality.
Are your
dresses made in Australia?
No, all of our dresses are manufactured
overseas, by purchasing direct from our overseas manufacturers
we are able to pass the savings
directly onto our
customers.
What are your
shipping charges?
We use a flat rate for shipping and
handling.
Bridal Gowns are between $20-$50 depending
on the size of the gown.
Bridesmaids Gowns - $15.00-$20.00
(combined shipping applies to more than one
dress)
(multiple gowns receive a combined postage
rate)
Flower Girls - $15.00
All parcels are sent via
registered post.
For international rates please email us at
dressofyourdreams@bigpond.com
How can I track my gown once it has
been sent?
Your gown will be sent to you by either
registered post fully insured or express post depending on which
service you have chosen.
We will send you the tracking number
once your order has been sent, you can then track your parcel at
http://www.auspost.com.au/track/
This is the most cost effective way to send your
dress. If your parcel has not arrived within the delivery
guidelines then please contact us immediately so that we
are able
to launch an investigation with Australia Post. If for any
reason your dress has been lost or damaged you will be refunded for
the purchase price of the dress/es.
Can I pick my dress
up?
No, Dress of your Dreams is
exclusively online so we do not offer
pickups.
I have seen gowns similar to
yours on other online stores/auction sites that are only
$100, so why would I buy from you?
We have seen these as well, and as a test we brought
some gowns in to see what the quality would be like and to be honest
it wasn't good! The gowns looked nothing like the pictures, the
colours were wrong and the quality wasn't very good. We are
not saying that all manufacturers are bad, however we have received
many complaints from customers who have purchased a gown
from online auction sites overseas. We also found that
the customer service was terrible and no-one would get back to us or
refund our money. Also prior to our online store we ran
a boutique which specialised in bridal and evening wear so this has
helped us recognise the best fabrics, beading and quality required
for a high quality gown. We also offer you excellent customer
service, we want you to be extremely happy with your gown, as we
know that your wedding, formal or special event is very important to
you.
I am still really nervous about purchasing online
as I have had a bad experience with another on-line store.
Do you have a returns policy on your
gowns?
We understand that you
would be anxious purchasing online. We offer a full refund on
any gown that is faulty or has been damaged from the manufacturer,
you receive the wrong colour that was ordered or wrong standard size
that was ordered. All gowns are delivered to our premises
first so that we are able to make sure that the gowns are in perfect
condition and exactly as you ordered. Once the gown has passed
our inspection we will then send it on to you. Some companies
choose to have the gown sent directly to you, however we feel it
necessary to check the gown/s first before we send it onto
you.
Can
you take pictures of my dress during
production?
Sorry no we are
not able to do this, our factory produces a large number of dresses
per month so time does not allow every dress to be photographed
during production. We can however send you photos of your
dress once it has been completed.
Are your gowns in
stock?
No, all of our gowns
are made to order, with over 1500 designs it is impossible for
us to have every colour and size in stock. Your gown is made
from scratch and is brand new! We offer standard sizing and custom
sizing.
Custom sizing does incur an additional charge
of $25.00.
What
embellishments to you use on your
dresses?
Most of our
Wedding Dresses have a mixture of Matsuno beads (the # 1 bead in the
industry) which includes bugle, seed glass beads and bridal
sequins.
Some of our dresses also have genuine swarovski
crystals. Othe beading includes rhinestones.
Are your prices in Australian Dollars?
Yes,
all gowns are in Australian Dollars.
What type of payments do you
accept?
We accept payment via
credit card (visa and mastercard only), Paypal or Direct
Deposit.
Do you ship your gowns
internationally?
Yes we
do, we are currently sending gowns to the United States, Canada, New
Zealand, Asia and Europe.
Please contact us for a shipping
quote.
All dresses are sent via EMS. Most parcels
take 3-7 business days to be delivered depening on the
country.
All parcels are insured unless the customer has opted
for no insurance cover, we highly recommend that you choose the
insurance option.
If I don't
receive my parcel within the delivery guidelines what should I
do?
Please track your
parcel status according to the tracking number that we have provided
you. If the parcel has not reached you within the estimated
delivery time then please contact us to let us know so that we can
launch an investigation through Australia Post, you can also contact
the local EMS company in your city or your local post office to
gather more information.
What happens if my parcel is lost or
damaged during internationl shipping?
Dress of Your Dreams sends all
of their EMS packages fully insured unless the customer chooses
not to have insurance.
If for any reason the package is lost or
damaged, and once we have received confirmation from EMS that this
is the case, you will then be
refunded for the purchase
price. (The insurance cost is 5% of the purchase
price).
What if my
package is confiscated by customs due to a violation of
import/export law, how is the problem
solved?
Please note that
Dress of Your Dreams is not responsible in the case that
confiscation by customs has occured due to violation of the
import/export law in that country. There is no
compensation for this. You must check with your local
customs before you purchase from Dress of Your Dreams to ensure that
there are no exclusions or stipulations on having a dress delivered
to your country. Please note that there may also be duties
payable on your parcel, all payable duties are the
responsibilty of the
customer.
What guarantees do you
offer?
We guarantee that you will receive the gown
that you ordered, in the size and colour that your ordered. If
for any reason you do receive the wrong size (standard) or colour
that you ordered your payment will be refunded or another dress will
be made if there is time.
For custom sizing we guarantee to make
the gown exactly to the measurements that you provide us, if for any
reason the dress has not been made to your specifications your dress
will be remade or a full refund will apply (this does not apply if
you have taken your measurements incorrectly and the gown does not
fit you, that is why we recommend that you have your measurements
taken by a professional).
We will not willingly send you a gown with any
manufacturing fault as all gowns are strictly checked, images of all
gowns are taken before leaving our
premises.
I cannot afford to pay for my gown all at once,
do you offer a payment plan?
Yes
we do, instead of purchasing online just email or call us and we can
organise that for you.
You will be required to pay a
50% non refundable deposit. The balance will then be due
when your dress arrives at our premises which will be around 8-12
weeks depending on which gown you choose. Please note that
no gown leaves our premises without being paid in
full.
Should I request a colour sample first
before ordering?
YES
we highly recommend that you
request a colour sample first before ordering.
Do not assume that
all colours are the same across the board, all manufacturers use
different fabric.
For example our white may be different to what
you have seen elsewhere.
Also colours vary with different
fabrics, for example if you order a light champagne dress which is
taffeta you must
ask ask for a taffeta sample not satin, this is
very important. Please email us at dressofyourdreams@bigpond.com
Once I
have placed my order, will you let me know how production is
going?
Due to
the large volume of customers and dresses we are unable to contact
every customer during the production, however you are more than
welcome to contact us at any time to ask how your dress is going,
simply send us an email or give us a call.
We will however let
you know when your dress is ready.
Will I need to have my gown
pressed after I have received
it?
We recommend that you hang
your gown straight away as some creases do fall out, if the don't
then it is most likely that the gown will need to be pressed/steamed
by a professional, the creases are caused from the gowns being
packed for delivery.
The gowns are packed with the utmost
care.
Will my Wedding Dress require a
petticoat?
Please note that not all of
our dresses come with a petticoat, if the description does not
advise a petticoat comes with the dress then yes you will need to
purchase one separately. This only applies to dresses that are
A-line or ball gown. Petticoats can be purchased here http://www.dressofyourdreams.com/prod302.htm
What are
Bra Pads and do I need them?
Bra pads are never really intended to give
support, however they do enhance and fill out the bodice
of the dress offering more cleavage. If you are very large
busted and need a lot of support, the bra pads may not be for
you. The pads are generally created for cup sizes
A-C.
If I order a made to measure gown will I still need to
have alterations done?
Most of the time no, however this
will just depend on the style of the dress, sometimes you may need
to just alter the length of a strap for example. If you have not
supplied us with the correct measurements you may need to alter the
gown.
This also depends on who took your measurements, the gown
is made to the measurements you provide us, we guarantee to make the
gown to these measurements, however if they have been taken
incorrectly this is your responsibility.
We recommend that
you also take a picture of the gown with you when you are being
measured.
Do
you do alterations?
No we do not do alterations.
How
do I work out my size?
We use a
standard Australian Size Chart, however your gown size can be very
different to your regular clothes size.
Our gown
manufacturer uses a slightly different sizing method.
Measure your bust, waist and hips then compare them to the AUS size
chart. If you are in between two sizes we highly recommend
that you choose the larger size, as it is easier to take a gown
in rather than let it out.
You must choose very carefully as if you pick
the wrong size and it does not fit your your dress is non
refundable.
If you are still having trouble please email
us at dressofyourdreams@bigpond.com and we will help select a size for you.
Another
option is that you choose a gown with a corset back, this will give
you 4-5 inches to play with by pulling the ties in or
out.
Most dresses can be made with a corset back.
Gowns
are also available in custom made to measure, we highly recommend
that you have your measurements taken by a professional such as a
seamstress or dressmaker as your gown will be made exactly to the
measurements that you provide us. If you would like a custom
form please email or call us.
I
want to lose more weight before my wedding, should I purchase a
dress that is a size smaller?
This is the most common question we receive. No,
we do not recommend purchasing a dress that is smaller than your
current size, we recommend that you choose a corset back so
that if you do loose weight you can adjust the size by 4-5
inches.
I
still can't decide on a colour, are you able to send me some colour
samples?
Yes we can send
you satin, chiffon or taffeta colour samples, please email us
at samples@dressofyourdreams.com.
Just let us know your address, colour and fabric
choices.
You must let us know what dress style you are looking
at as all fabric colours vary. e.g the satin light champagne
will
be different to the taffeta light champagne, as different
patterns have different weaves the dyes do
change.
How do I place an order
online?
Simply select the style, colour and whether you would
like a standard or custom size.
After placing an order online, when is my payment
due?
Your payment will be due within 5 working days,
obviously your order will not be
placed until we receive full payment.
If payment
has not been made within 5 days your order will be automatically
cancelled.
How
do I place an order online for more than one
gown?
If it is a multiple order
for the same gown such as Bridesmaids dresses simply add the gowns
one at a time, choose the size and colour then add to cart, then
continue shopping and add another gown until you have the number
that your require. We often run specials where discounts are
received for multiple gowns, your discount will not show
automatically, we will contact you once you have ordered to advise
you of the discout. If you would prefer you can also email you
order to us and we can simply generate an invoice for
you.
I have placed an order
online so what happens next?
After we receive your order we will email you to
confirm your correct style, colour, measurements
etc.
I
would like to place an order but would rather you invoice me first
with my total which
includes my gown, shipping and custom
measurements?
Simply
email us with your order requirements and we will invoice you,
alternatively place your order online and select the "no payment
method" and
we will then invoice
you.
Where are you
based?
We are an online store
based in Sydney, Australia. Our ABN is 22 842 809
028
Do you accept
returns?
Yes we do under certain
conditions, please read our Return Policy for further
details.
We do not accept returns if you do not like the
style of your gown, only if there is a manufacturing fault or a
wrong size/colour made by the manufacturer. Please choose your
style very carefully to make sure that this is the design that you
really want.
I have received
my gown and have realised that I have taken my hollow to hem
measurement wrong and it is
way too short, what do I
do?
The only time a gown is
way too short is when you have taken your measurements
incorrectly.
You will need to have the gown altered by a
dressmaker, we can supply you with some extra material to help
you
(the material charge is per
meter)
Are your gowns a designer
label?
No, our gowns are high quality
generic styles and are custom made to
order.
Can you
make a custom gown from my own
pictures/sketches?
Yes we can, simply email your pictures or sketches to
us and we will provide you with a quote asap.
I
have a gown in mind that I cannot find on your site, can a custom
design be made for me?
Our portfolio contains over 1500 gowns so we suggest
that customers send us a picture of a gown that they have in mind
and we will then try and
match it for you. We are also
able to make a custom gown for you however this does incur
additional charges as a new pattern needs to be
created.
Please
note that we will make every effort to make the gown as close to
your photos as possible,
however please bear in mind that
due to copyright restrictions there may be slight variations which
are usually undetectable.
Do
you offer custom made to measure sizes?
Yes you can choose to have a standard size or custom
size. Custom sizes are an additional $25.
If you would like to add this service
to your order, simply purchase this service by selecting the custom
sizing option in the navigation bar, this will allow you to add this
service to your shopping cart.
Please note if you are shorter or
taller you may require a custom size as most dresses come in a
standard hollow to hem measurement of 58".
It is up to you which one you would prefer, if your
measurements are closer to a standard size then that is fine,
however if your measurements are quite different, e.g a pear shape
then a custom size may be better suited to you.
Please note
that a custom sized gown will be made to your exact
measurements. You will be responsible for the measurements
that you provide us, these will be used to manufacture your
gown. Please note that as we are not present to take your
measurements we cannot be responsible for errors made in the
measurements that you provide us. We highly recommend that you
have a professional such as a seamstress take the measurements for
you. If you do not have access to a seamstress then we suggest
a family member or friend,
DO
NOT TAKE YOUR OWN MEASUREMENTS BY YOURSELF!!
Tips: Use a
vinyl tape measure - not fabric as these stretch over
time.
What
measurements are required for custom
sizes?
There are quite a few measurements required for a
custom made gown, please visit our made to measure link for more
details.
We can make any size in custom
made.
What
sizes do the gowns come in for the standard
size?
AUS
4-24
If you require another size we suggest using the
custom made service.
Why
is it that when I measure myself that I seem to be a size bigger
than my normal clothes size?
Don't despair! Gown sizes are sometimes different to
your normal clothes size.
What is
better a corset style back or
a
zipper?
We highly recommend a corset back where
possible, this allows you to alter the size and also helps if you
have choosen the incorrect size or had your measurements taken
incorrectly.
If a gown is pictured with a corset
back can I have a zipper back instead and vice
versa?
Yes, you can change the
back however additional fees may apply depending on the
dress.
Can I make any
changes to gown?
Depending on how much needs to be changed it may cost extra, if
there are too many changes to the design this may not be possible.
Prices depend on the detail of the change. Please email
us to find out details about making changes dressofyourdreams@bigpond.com
I
have seen a gown I really like, however it is made in Chiffon, can I
have it made in satin?
Yes we can accomodate some fabric changes however
please just contact us
first.
What fabric and beading
do you use?
Our
manufacturer uses high quality satin, chiffon, organza and
taffeta.
Beading consists of swarovski crystal, czech
diamonds, bugle, seed and matsuno beading and high quality
sequins.
Can
you make size alterations for me?
No, you will need to have a professional seamstress
alter the gown for you if necessary.
I have
received my gown and it doesn't fit, what do I
do?
This may mean
that you have chosen the incorrect standard size or had your
measurements
taken incorrectly, if this is the case you will need
to have your dress altered at your own expense.
If you feel
that the dress has been made too small due to incorrect sizing
or custom measurements
being made incorrectly you will need to
send the dress back to our office so that we can check the
dress.
If we find a fault from our manufacturer the
returns/refund policy will apply. If we find that the
measurements
are correct the dress will be sent back to
you.
What gown
style suits my
figure?
A-Line/Princess
A-line
dresses are fitted around the bodice and flow outward to the ground,
resembling the shape of an uppercase A.
There is no marked waist
or other cuts in the structure of the gown. A-line gowns can be
short (above the knee) or flow all the way to the ground and include
a long train. A-line dresses are ideal for many body types. The
long, continuous lines elongate a shorter bride. The A-line skirt
slims and hides a heavier lower body.
Ball
Gowns
Ball gowns will remind you of fairy
tales. The bodice is fitted and the skirt is very full.
These type of gowns are very formal. Ball gowns come with a variety
of different necklines and sleeve lengths - including sleeveless.
Ball gowns can be worn with or without a train. Ball gowns are
best for slender figures or pear-shapes, as the full skirt hides
large
hips and thighs.
Column (Sheath)
The column wedding dress has a very slim shape that flows straight down from neckline
to hemline.
These type of gowns are normally floor length and can
be worn at casual or extravagant weddings, depending on the
fabric.
Column gowns are best for thin brides. The straight
design does not allow to hide many body flaws. This kind of dress
looks especially nice on short, lean
women, as it elongates their silhouette.
Empire
The empire gown has a raised waistline that begins right
below the bust. From there, the dress flows toward outward to the
floor. Traditionally, the empire dress has a square neckline. This
design is very versatile and comes in a variety of skirt styles from
contouring to A-shape. Sleeves vary from sleeveless to flowing, bell
styles. Empire dresses can be worn at outdoor, casual weddings, as
well as fancy church affairs. Though it is nice for any body type,
the empire gown is especially fitting for small breasted women.
Mermaid/Fishtail/Trumpet
The
mermaid dress looks exactly as the name indicates. The dress is
contoured against the body all the way to the knee. Then the gown
flares out to the hem.This style is considered the sexiest of the
five basic wedding gown types. Because it hugs the body, you must be
very confident to wear this style.The mermaid gown is normally worn
by slender women.
However if you love your curvy figure and want
to flaunt it, this dress may be for
you. |
